FAQs

Where are you based? 

New York City.

What is your return policy?

We offer free exchanges for U.S. orders within 7 days of delivery (except Final Sale items). Returned items must be in unworn, unstained condition with tags still on. Items should be neatly folded and returned with all original packaging and receipt. All sales on customized or Wholesale orders are final and cannot be returned, refunded or exchanged.

Is there a return fee? 

For all returns, we apply a restocking fee of $6. For all U.S. customers, if you use our pre-paid return label, the cost of return shipping is $5 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method. For international customers, please contact us directly.

Why was my order cancelled?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team (below for contacts) so they can work to get you your goods as soon as possible. 

When will I receive my refund?

Once we receive your return, please allow 3-4 business days for us to process, and then 5-10 business days for your bank to post the refund to your account. You will receive an email when we've processed your refund, so you know it’s on the way. Your refund will be credited back to the original form of payment. 

What is your shipping policy ( US orders)?

We Offer free 3-5 day shipping for via USPS Priority Mail with tracking. For wholesale or customized orders, shipping times and fees may vary.

Can you ship internationally or process international credit cards?

Yes. 

what is your shipping policy ( international orders )?

We offer international shipping via USPS. At this time, all non-U.S. orders are final sale and not eligible for returns, exchanges or refunds.